You pay once a photographer accepts your request, and we hold the payment until your photos are delivered. Here's what happens if plans change.
Cancelling a booking
| When you cancel | Refund |
|---|---|
| While we're finding a photographer, or if nobody is free | Nothing is charged |
| After you've paid, before your photographer sets off | Full refund |
| After the photographer is on the way | Full refund minus a ₹299 travel fee |
| After the photographer has arrived | Can't be cancelled in the app. Contact us if something went wrong. |
The booking screen always shows exactly what you'd get back before you confirm a cancellation.
When we cancel
- If we can't find a photographer for your booking, you get a full refund.
- If your photographer cancels or doesn't turn up, you get a full refund, or a replacement photographer if you prefer.
- Unpaid bookings close automatically after 30 minutes.
If you don't turn up
Photographers wait at the meeting point for at least 15 minutes and try to reach you before reporting a no-show. A confirmed no-show isn't refunded, because the photographer has kept the time free and travelled to you. If you think a no-show was reported by mistake, contact us within 48 hours.
Problems with your photos
If previews or the gallery don't arrive, or they're clearly not what was booked (for example the wrong package, or far fewer photos), tell us within 48 hours of delivery from the booking screen or at contact@shootlo.com. We hold the photographer's payout while we look into it and may offer a re-shoot, a partial refund or a full refund. Differences of taste in editing style aren't normally refundable.
Tips
After your photos are delivered you can add an optional tip of ₹20 to ₹2,000, for up to 30 days. All of it goes to your photographer; Shootlo keeps nothing and pays the payment fee. Tips aren't refundable, except when you were charged by mistake (for example, twice). Write to us within 7 days and we'll refund the duplicate.
How refunds are paid
- Refunds go back to the original payment method (UPI, card or netbanking) through our payment partner, Razorpay.
- We start the refund straight away. Banks usually take 5–7 working days to show it.
- The booking screen shows when a refund is in progress and when it's complete.
See also our Terms. Questions: contact us.